Woolbet is operated by Win Top Ltd under a licence issued by the Curaçao eGaming / GCB authority (licence number ALSI-202509029-FI1). That licence sets the framework within which we run the site — it defines how we handle player funds, how disputes are escalated, and what standards we are expected to meet on an ongoing basis. We are accountable to that regulator, and players can reference our licence number if they ever need to raise a concern through an external channel.

We launched in 2026 with a straightforward aim: to build a platform that works properly for players based in the United Kingdom. That means fast load times, a consistent experience across devices, and payment routes that are genuinely useful — including both traditional methods such as VISA, Mastercard, and bank transfer, and cryptocurrency options including Bitcoin, Ethereum, and Tether. We make decisions about which payment routes to list based on reliability and relevance to our players, not on commercial convenience alone. If a method does not perform consistently, it does not stay on the platform.

How we handle your money

Player balances are kept separate from the funds we use to run the business. This is not an optional extra — it is a basic operational standard that we hold ourselves to. When you make a deposit, those funds are yours until you withdraw them or use them in play. We process withdrawals within zero to twenty-four hours in most cases, and the minimum withdrawal threshold is £20, the same as the minimum deposit. We think that symmetry matters: the bar to get money in should not be meaningfully lower than the bar to get it out.

Safer gambling

We take seriously the fact that gambling carries risk, and we have built the platform with that in mind rather than as an afterthought. We expect players to be eighteen or over, and we carry out checks to support that. We also provide tools that let you set limits on your own activity — deposit limits, session controls, and the ability to take a break or close your account if you need to. These tools are there because we think responsible gambling infrastructure should be part of how a site functions, not a separate section that is difficult to find.

The game providers we work with — including Pragmatic Play, NetEnt, Evolution, Play'n GO, and others — are chosen in part because they meet recognised standards for fair and audited play. We do not list providers simply because they offer a large catalogue; the integrity of the games matters to us as much as the variety.

When something goes wrong — a technical fault, a payment delay, a dispute over a bonus — we expect ourselves to respond clearly and promptly. Our support team is available around the clock, and we do not consider a complaint closed until the player has received a substantive response. We will not always be able to resolve every situation in the way a player hopes, but we will always explain our position and, where relevant, point to the process for escalating a complaint externally. That is what we think operating honestly looks like in practice.