If something has gone wrong, or you simply need a hand with your account, this page explains how to reach us and what to expect when you do. We want every message to lead to a clear resolution, not a chain of back-and-forth replies.

Who handles your message and what they can do

Our support team is made up of people authorised to deal with the full range of account matters — deposits and withdrawals, verification queries, bonus questions, technical issues, and anything else that affects your experience on the site. They are not a filtering layer; they have the authority to act on most issues directly. If your query touches on something that requires escalation, we will tell you that plainly and let you know what happens next.

To help us resolve your issue in a single exchange, it makes a real difference to include a few specific details when you write to us: your registered username or the email address on your account, a clear description of what happened, the date and time if it is relevant, and any transaction or game reference numbers you have to hand. The more precisely you describe the problem, the less time we spend asking follow-up questions before we can actually help.

Formal complaints and responsible gambling requests

Most queries are resolved through our standard support channels. If you feel your concern has not been handled fairly, you have the right to raise a formal complaint. In that case, please state clearly that you are making a complaint rather than a general enquiry. We will treat it as such, log it separately, and work through it with the appropriate care. If a complaint remains unresolved to your satisfaction after we have had the opportunity to address it, you may refer the matter to the relevant authority under our Curaçao licence.

Requests relating to deposit limits, cooling-off periods, and self-exclusion are treated with particular urgency. We do not treat these as routine account changes. If you tell us you need to limit your play or step away from the site entirely, we act on that without delay and without asking you to justify your decision. These requests can be submitted through the same contact channels as any other message, but please make the nature of your request clear in your opening message so it is handled appropriately from the start.

One final point that matters: we will never ask you to share your password, your full payment card number, or any other sensitive security credential over email or chat. If you ever receive a message that appears to come from Woolbet and asks for this kind of information, do not respond to it — contact us directly through the channels listed on this page so we can investigate. Protecting your account security is something we take seriously, and our team will never need your password to assist you.

Use the contact details elsewhere on this page to reach us. We read every message and we will get back to you.